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Estimated Dispatched & Delivery Time:
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Items are dispatched within one working day of receiving cleared payment.
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If ordered before the daily cut-off time (10 am), the item will be prepared and dispatched the same day.
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Estimated delivery dates include seller's dispatch time, and will depend on postal service selected and receipt of cleared payment. Delivery times may vary, especially during peak periods
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Standard delivery time for UK customer is between 1 to 3 days but it can take up to 5 days
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Standard delivery time for EU customer is between 5 to 10 days but it can take up to 21 days
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Standard delivery time for international non EU countries is between 5 to 15 days but it can take up to 28 days.
In case orders are not received within the estimated delivery time please contact us and we will follow it up for you.
Shipping Services:
We offer the following postal services:
|
Delivery option |
Delivery times |
Delivery cost |
|
UK Standard (Hermes) |
3 to 5 days order before 10 am |
Free |
|
UK Tracked 48 (Royal Mail) |
1 to 2 days order before 10 am |
£1.99 per order |
|
UK Tracked 24 (Royail Mail) |
1 Day order before 1pm |
£3.99 per order |
|
UK Next Day Guaranteed (Royal Mail) |
1 Day order before 1pm |
£5.99 per order |
|
International Economy Europe Non Tracked (Royail Mail) |
7 to 21 days |
From £5.99 per order |
|
International Economy Europe Tracked (Royail Mail) |
7 to 21 days |
From £8.99 per order |
|
International Economy Rest Of World Non Tracked (Royail Mail) |
7 to 28 days |
From £7.99 per order |
|
International Economy Rest Of World Tracked (Royail Mail) |
7 to 28 days |
From £10.99 per order |
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By default we will ship your order to your PayPal address only if you wish for your order to be dispatched to an alternative address, please change your address on PayPal when checking out. We despatch orders placed by 10 am the same day on weekdays, orders placed on a weekend or bank holiday are sent the next working day.
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Need this item in a hurry?
We can send out item via Special Delivery so that you receive your purchase Next Day Guaranteed. Please order before 1pm and select Special Delivery Option. Next Day is only guaranteed for UK Mainland and not Northern Ireland, UK Islands and Highlands.
Any Further Queries:
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In the event of non-receipt of your item, before contacting us, it would be advisable to check with your local post office delivery centre as the package may have been taken there.
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If you have any further queries regarding delivery, please contact us at info@kollache.com or alternatively, just click on the 'Contact us' link at the top of the page.
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Our office opening hours are Mon-Fri 10am-4pm, (UK Time), (Excluding weekends and Bank Holidays). We aim to respond to all queries within 24 hours (1 Working Days)
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