We at FCF (UK) LTD are sure you will be completely satisfied with your product. If this is not the case and you want to return for exchange we suggest you to buy again from our shop for quick process and return the other one for refund you can do so by returning the product to us within 14 days of receiving it by filling the "GOODS RETURN FORM"below. The item must be in its original, unworn re-saleable condition. The item being returned should be with its original packaging box/tags/poly bag etc. (which ever applies).

Please contact us via email for prepaid shipping label only for UK customer.

When returning you should return with your full details, name, address, sale record number and or order number to the following address:

FCF (UK) LTD

02 Hawkhurst Road, Longsight,

Manchester, M13 0ST,

United Kingdom

DO NOT RETURN ANY ITEM WITHOUT INCLUDING YOUR INFORMATION WITHIN THE PARCEL. Once we receive your item back for a refund the process will take around 2 working days from the day we receive to be refunded. If you are planning to purchase another size/colour/style you can still do so and we will refund once the item has been returned.
Unfortunately no delivery charges are refundable unless the goods are faulty or if there were mistake on our behalf.

Although all of our products are very well made and of very high quality we do not accept any returns for the loss of any diamante stones during wear. If you have any problem with this policy then please make sure you consider this before purchasing. If you need or want a different size/colour/style the easiest way to do so is to purchase the new item you wish on our site. Then you can be assured that we have your request and it will be on its way to you quickly. You can then return the original or unwanted pair back to us for a refund. Including all the relevant information inside the box.

Please get in touch with us via messaging services or email for more information or assistance. We will try to get back to you instantly during the week but please allow 1 working day for a reply at busy times. Please note:

Our emails are monitored Monday-Friday 10am-4pm. We will aim to respond to you within 24 hours. This may be delayed during busy times but we will always reply as soon as we possibly can. This also applies to phone calls.

Any Further Queries:

If you have any further queries or questions please contact us at info@kollache.com.
Our office opening hours are Mon-Fri 10am-4pm. (Excluding weekends and Bank Holidays). We aim to respond to all queries within 24 hours (1 Working Days), however most queries will be responded to quicker than this.

GOODS RETURN FORM

Name:

Address:

Post Code: Country:

Contact Phone Numbers.

Email:

Order Number:

User Name/Id: